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Fraud is a major concern for 72 percent of businesses, according to Experian's Global Fraud and Identity Report. More than 5,500 consumers and 500 business executives in 11 markets around the world participated in the survey ...

Enterprises have begun overhauling the way they handle customer experiences, suggested Gene Alvarez, managing vice president at Gartner, at the firm's customer experience event in Tokyo earlier this week ...

Conservatives on Twitter have been fulminating over their losses of followers measured in the thousands, a consequence of the network's unannounced lockout earlier this week of suspected bot accounts ...

Broken corporate processes have been contributing to negative customer experiences, a recent survey suggests ...

Some small e-commerce website operators may think their relative obscurity offers protection, but the fact is that SMBs are especially vulnerable to cyberattacks and malware. ...

Nimble on Wednesday released Nimble Mobile CRM 3.0, its contact and pipeline manager for mobile sales teams and professionals. It is available for iOS now. A version for Android device users will be released in the spring ...

Oracle on Tuesday demonstrated artificial intelligence and machine learning advances in the Oracle Cloud Platform at Oracle CloudWorld in New York ...

DataFox last week launched Account Scoring, a new product to help businesses and financial firms find and prioritize optimum target clients ...

EHang this week released footage of the latest test flights of its EHang 184 personal Autonomous Aerial Vehicle ...

Amazon on Thursday began offering same-day delivery of grocery items from Whole Foods Market to Prime members in four select markets ...

MIT last week launchedthe MIT Intelligence Quest, an initiative to find out how human intelligence works, in engineering terms, and how a deeper grasp of human intelligence can be applied to building wiser and more useful machines. ...

The United States Supreme Court recently decided to revisit Quill Corp. v. North Dakota, a 1992 ruling that basically allowed states to collect taxes on online sales only from sellers that had a physical presence within their boundaries ...

SAP this week announced it would acquire long-term partner Callidus Software for about US$2.4 billion to improve back-office to front-office links. The transaction is expected to close in Q2 2018, subject to shareholder and regulatory approval and other customary closing conditions ...

Amazon on Tuesday introduced new functionality that enables its Alexa virtual assistant to send and receive SMS messages on devices running Android 5.0 or higher. Carrier charges may apply ...

Apple has been working on a redesign of its e-book app for iPhones and iPads, in what could be the biggest upgrade to its e-book service in years, according to Bloomberg ...

SalesDirector.ai this week released a self-service version of its artificial intelligence sales execution and sales forecasting platform for B2B sales teams ...

Apple on Wednesday unveiled new features that will become available when iOS 11.3 is released this spring. ...

TechTarget last week launched Deal ScoreCard, a quarterly report designed to help B2B technology executives make better purchasing decisions ...

Google on Wednesday released its Cloud AutoML Vision service in Alpha. It is the first in a planned series of Cloud AutoML services designed to help people with limited machine learning expertise build their own custom models using advanced techniques such as learning2learn and transfer learning ...

Salesfusion on Tuesday launched version 12 of its marketing automation solution ...