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Demandbase on Thursday launched its Conversion Solution, adding artificial intelligence-enabled intent data to its account-based marketing platform, which already incorporates targeting and engagement solutions. ...

As consumers turn to online purchasing, e-businesses face a greater danger of being hit by complaints or negative online reviews on social media sites ...

One thing the latest holiday sales season made crystal clear is that mobile commerce is on the rise. ...

This holiday selling season may have been a good one for retailers, but every silver lining has a cloud. In this case, one shadow will be cast by chargeback fraud, which can occur when shoppers make purchases with a credit card and then request chargebacks from the issuing bank instead of from the merchant. ...

For many online shoppers, shipping has become a pivotal issue, and one of the worst things an etailer can do is allow a shipment to be late ...

Cali Group and NEC on Tuesday announced a pilot program using kiosks equipped with facial recognition software and artificial intelligence to ease the ordering process for regular customers at the Pasadena, California, location of its international CaliBurger restaurant chain ...

B2B ad spending will increase 13 percent in 2018 to hit US$4.6 billion from this year's estimated $4.07 billion, eMarketer predicted in a report released last week. ...

Heap on Tuesday introduced a new feature set for its autonomous customer insight platform ...

The iPhone 8 and iPhone X ranked No. 2 and No. 3 respectively in overall searches on Google this year, and No. 1 and No. 2 respectively in the consumer tech search category on the Google Trends Year in Search 2017 list released Tuesday ...

Nanopay has unveiled a new platform that will let companies process business-to-business payments between bank accounts across borders ...

Qualcomm on Wednesday announced the Snapdragon 845 Mobile Platform, a System on a Chip built for immersive multimedia experiences including extended reality (XR), on-device artificial intelligence and high-speed connectivity ...

Customer experience improvements have become an important part of companies' digital transformations, according to survey results Mitel released Tuesday. ...

Product reliability and ease of use are key for business-to-business technology marketers, according to a recent survey of technology product and service decision makers throughout the United States ...

Apple on Wednesday released Security Update 2017-001 to fix a serious flaw revealed earlier via Twitter. The patch is available for macOS High Sierra 10.13.1. macOS 10.12.6 and earlier versions aren't affected by the flaw ...

Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual AWS re:Invent conference, ongoing in Las Vegas through Friday ...

Customer experience quality didn't improve in the retail industry this year, despite keen competition among online retailers, according to Forrester's U.S. 2017 Customer Experience Index ...

Business-to-business firms view increased online activity as an effective way to boost their growth, according to a new report fromCloudCraze ...

BrightFunnel this week announced the integration of its BrightFunnel Revenue Intelligence Suite with Microsoft Dynamics. ...

IBM on Friday announced 20-qubit and 50-qubit quantum processors for its IBM Q early-access commercial systems ...

Microsoft on Wednesday announced agreements to integrate threat detection products from Bitdefender, Lookout and Ziften into Windows Defender, extending security to macOS, iOS, Linux and Android devices ...