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Contact centers have been challenged the past year, most notably from labor shortages that have forced the industry into changing how it operates, how it staffs, and how it improves customer satisfaction and experience ...

Old-time Linux is back again. It is not uncommon for open-source software to stop in its tracks. Community and team-based projects sometimes lose developers, enthusiasm, or funding. Hundreds of Linux distributions exist. Some come and go all the time, often unnoticed ...

Don't lose your shirt while betting on teams competing in the March Madness NCAA basketball tournament. If you ignore the Ps and Qs of cybersecurity this year, you might well shell out a lot more than what you bargained for ...

Internal documents recently leaked by a member of the Conti ransomware group reveal the gang's status as a multi-layered business organization ...

Digital retailers are ramping up their social media advertising budgets to pitch products where shoppers gather socially. However, according to a report on the growing adoption of social advertising, brands need to employ automation strategies to replace traditional manual steps and add multi-platform approaches to remain successful ...

Stand-alone automation platforms and low-code software tools in recent years have enabled vendors to increase sales of products designed for specific roles and functions directly to business users ...

Hours before Russia began its Ukraine invasion on Feb. 24, Microsoft found a new malware package, which it dubbed "FoxBlade." As more concerns about malware fallout from the war spread, several cybersecurity firms announced protective measures for potential victims ...

A surge in the use of the new marketing channel called social commerce requires online retailers to adapt their selling strategies to succeed. For that new marketing platform to get results for sellers, however, brands must recognize that traditional e-commerce and social media marketing are not the same ...

ExTiX is a Linux distribution that knows where it is going but falls short of being there yet. It is, however, well on its way ...

One bad consumer experience can cause a customer to stop using a product, which is why the customer journey revolution is taking center stage at smart businesses ...

With Russian military forces invading Ukraine, Atlas VPN is offering journalists in that war zone heightened online security using its virtual private network (VPN) free of charge ...

Government agencies have discovered a deadlier new home and office network device killer malware that replaces weaker VPNFilter code ...

The power of open-source software and the flexibility of Linux computing consume a significant share of news space each month ...

In Neal Stephenson's popular 1992 sci-fi novel "Snow Crash," the author introduced the term metaverse to portray a futuristic world where people interacted in virtual 3D worlds using avatars. While his avatar-laced society is a familiar playing field for virtual game fans, few others but forward-looking marketers envisioned much usefulness in the realities of e-commerce...

Russian state-sponsored cybercriminals lurked for the last two years in numerous U.S Cleared Defense Contractors' (CDC) networks stealing sensitive, unclassified information along with proprietary and export-controlled technology ...

The 15.6" Desklab portable IPS 4K touchscreen monitor is a solid choice to consider if you are looking for a high-performance second display that you can easily take with you ...

Social commerce made a big splash during the pandemic, and market watchers expect it to grow exponentially over the next few years. As businesses prepare their strategies to move forward in 2022, they should consider the impact of key social commerce trends ...

Cybersecurity awareness is not just a necessity for businesses and internet-facing organizations. Consumers, especially lonely hearts experiencing life's so-called golden years, are prime targets for romance scams and fraud assaults ...

Linux patents are getting more defensive as the Open Invention Network expands its licensing options. Meanwhile, are you ready for mandated options for a software bill of materials (SOBM)? Government and industry support is growing for this requirement ...

Many vendors are missing a goldmine in personalizing customer experience because they are not thinking "inside the box." A proprietary combination of software and on-demand printers from marketing automation firm UnDigital personalizes the unboxing experience ...