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United Airlines CEO Oscar Munoz on Tuesday apologized to the United States Congress for his company causing a passenger to be dragged off a UA flight last month ...

Burger King on Wednesday in essence hijacked the voice-activated Google Home speakers in some consumers' homes ...

Samsung on Wednesday said that Bixby Voice will not be operational when its Galaxy S8 and S8+ smartphones hit the market ...

United Airlines' self-made firestorm spread on Tuesday, as a video showing a passenger being forcibly dragged off a plane continued to make the rounds on social media. The passenger had refused to comply after being told he'd been bumped off the Sunday flight ...

Google on Friday announced the extension of the Fact Check feature it introduced last fall in partnership with Jigsaw. Publishers now can display a Fact Check tag in news stories everywhere that Google News is available ...

SugarCRM on Thursday announced Sugar Mobile 5.0, the latest version of its app for iOS and Android. ...

Zunum Aero, a startup backed by Boeing and JetBlue, on Wednesday announced that it was developing regional hybrid-electric aircraft with backing from Boeing's HorizonX innovation cell and JetBlue Technology Ventures ...

Most people think they know what the term "artificial intelligence" means, based on the results of a survey Pegasystems released Tuesday. However, their responses suggested that they probably don't fully understand how it's being used today, including in the customer service realm ...

Salesforce this week announced Financial Services Cloud Einstein, an artificial intelligence-based CRM tool for financial advisors. ...

Negative interactions on the Web -- trolling, cyberbullying, harassment and just plain nastiness -- have become commonplace, and this situation is likely to remain unchanged or worsen over the next decade, suggests a report the Pew Research Center released Wednesday ...

The United States House of Representatives on Tuesday approved the Congressional Review Act, undoing privacy restrictions imposed on Internet service providers during the Obama administration. ...

Amazon Web Services on Tuesday announced Amazon Connect, a self-service contact center solution based on the same cloud technology used by Amazon customer service associates worldwide. ...

Privacy advocates and consumer groups are fighting back against the U.S. Senate's Thursday vote to undo privacy restrictions on Internet service providers ...

Medium, the online publishing platform launched by Twitter cofounder Evan Williams, has announced a US$5 monthly subscription membership upgrade that promises a better reading experience and better content ...

LinkedIn on Tuesday launched an enterprise edition of its Sales Navigator product, with strengthened links to CRM ...

LinkedIn on Wednesday began rolling out Trending Storylines, a feature that offers curated feeds of the most interesting developing stories in a member's industry ...

ProsperWorks, which provides CRM for Google's G Suite business tools, last week announced the addition of in-app cloud communications functionality ...

McDonald's on Wednesday began testing new mobile ordering and payment functionality at 29 of its restaurants in Monterey and Salinas, California ...

Hundreds, if not thousands, of Twitter users, many of them high-profile, were hacked Tuesday by someone who appeared to support Turkey in its diplomatic row with the Netherlands ...

OpenMethods, which offers an omnichannel optimization platform that lets companies integrate their telephony platforms into Oracle CRM, on Tuesday announced integration with Next Caller's Advanced Caller ID database ...