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Tapping into natural language understanding (NLU) technology as part of an overall approach to managing customer relations improves the experience that businesses provide to their customers ...

Bitdefender security researchers have uncovered a Romanian-based threat group active since at least last year targeting Linux-based machines with weak Secure Shell Protocol (SSH) credentials ...

As if online vendors did not have enough changes to handle in this post-Covid marketing environment, the impending loss of third-party digital cookies will soon force the e-commerce advertising industry to shift its strategies fast ...

Lifetime Value, or LTV, is key to growing your business. Without it, you might as well turn off the lights and go home ...

Anyone with a stake in keeping ahead of cybersecurity assaults and enterprise network intrusions through an application programming interface (API) vulnerabilities can now tap into expert advisories and security reports ...

A new e-commerce trend catching on as the pandemic stranglehold on consumer access to brick-and-mortar stores loosens is converging shopping with playing games as a source of entertainment ...

Shouldn't you get paid when businesses use your personal information gleaned from the internet? How much is your personal data posted online worth to you? ...

A better customer journey is the roadmap businesses need to meaningfully improve their customer experience ...

This summer brings hefty changes to Google's search algorithm. Software developers and website operators need to think about how to keep their sites ranking on top. Failing to do so can have a devastating impact on finger traffic that ads and page clicks have on business results. ...

One of the little-known marketing secrets on Amazon is how seller aggregate organizations drive product and seller buyouts ...

The magnitude to which retail stores recover when consumers fully adjust to post-pandemic routines may well hinge on the shopping experiences they offer, whether online or in-person ...

The Linux Foundation (LF), Amazon, and more than 20 other gaming companies hope to make open-source game playing more of a win-win technology for both developers and players ...

Dealing with cybersecurity is an ongoing battle of wits and skills that often leaves IT professionals feeling like they are barely holding back the never-ending attacks of a giant whack-a-mole defensive game of chance ...

A global study of IT business leaders praised the growing merits of open-source software amid concerns that big tech supporters could undermine its open qualities and collaboration ...

Cancel culture and politics aside, one of the more brutal threats lurking in the shadows of the internet is the slander industry. All too often, unsuspecting people become victims of websites that promote slanderous, often unverified, information about individuals. This false and vilifying information lives on the internet forever and can sully an otherwise spotless reputation...

The software development industry is gearing up for post-pandemic activity. But developers will no doubt find that the race to release will likely fall flat if they do not consider meaningful metrics in their implementation ...

Microsoft on Thursday unveiled Windows 11 as a redesigned computing platform that feels familiar but has numerous changed components. It offers new ways for users to create, learn, play, and connect with others globally ...

Digital messaging plays an ever-increasing key role in business-to-consumer (B2C) selling as marketers face immense challenges in the post-Covid era in terms of messaging and customer data access, according to a survey from customer marketing platform provider MessageGears ...

The Linux Foundation on Tuesday announced the Open Voice Network, an open source association dedicated to advancing open standards that support the adoption of AI-enabled voice assistance systems ...

Amazon continues to face intensified scrutiny from antitrust lawsuits to allegations of inhumane working conditions. Yet despite criticism, consumers continue to feed the massive digital marketplace that allegedly is filled with shady practices. According to e-commerce veteran and Amazon entrepreneur Jason Boyce, the time is now for consumers to wake up to the cost of convenience...